Return & Refund Policy

We offer a 30-day return window. You may request a return within 30 days after delivery if your item is eligible under this policy.

Items may be eligible for return if they arrive damaged, defective, incorrect, incomplete, or if the product is unused, in its original condition, and returned with its original packaging where applicable. Items that have been heavily used, altered, damaged by misuse, or returned without required information may not be eligible for a refund.

To apply for a return, please contact customer support with your order number, the email address used at checkout, the reason for the return, and clear photos or videos if the item is damaged, defective, or incorrect. Please wait for return confirmation before sending any item back so we can identify and process your return properly.

Return Address: Room 42492, 4th Floor, No. 20 Xidoumen Road, Gudang Subdistrict, Xihu District, Hangzhou, Zhejiang, China

Unless the return is caused by our error, such as a damaged, defective, or incorrect item, the customer is generally responsible for return shipping costs. Original shipping fees, if any, may be non-refundable unless required by applicable law or unless the issue was caused by our mistake.

If your item arrives damaged, defective, or different from what you ordered, contact customer support as soon as possible with your order number and clear photos. We will review the issue and may offer a replacement, refund, or other reasonable solution depending on the situation.

After we receive and inspect an approved return, we will notify you whether the refund is approved. Approved refunds are usually issued to the original payment method within 5-10 business days. Your bank, card issuer, or payment provider may need additional time to post the refund to your account.

Returns sent without prior contact, missing order information, or sent to an incorrect address may be delayed or may not be accepted.